When a purchase goes wrong

Quick answer

Stay on-platform, keep your explanation factual, and use the order, swap, auction, or service page so support can see the record.

Before you escalate

Check the delivery time, seller instructions, order messages, payment status, and product-specific article. Some manual deliveries or services take time.

How to ask for help

Open the relevant page, send a clear message, and include:

• What you bought.
• What you received or did not receive.
• When you attempted delivery.
• Screenshots or proof if available.

What to expect

Support may ask both sides for more details. Respond with facts, not threats or repeated messages.

How can Zezima help?

Ask Zezima to organize the issue into:

• issue summary,
• evidence to collect,
• where to submit it,
• a short suggested message draft,
• and what Zezima cannot do.

Zezima can link you to Orders, the affected order page when available, the dispute guide, refund expectations, and delivery proof guidance. It can help draft factual wording, but it cannot collect sensitive evidence in the widget, decide the case, approve a refund, release funds, punish a user, or guarantee an outcome.

If it becomes a dispute

Follow Disputes & order appeals. Outcomes depend on evidence and the order's displayed terms.