When orders go wrong

First steps

1. Note your order id from the Orders page.
2. Use Messages (order thread or support) to contact the seller or staff.
3. Allow reasonable time for delivery, especially for manual handover.

Escalation

For marketplace order appeals and staff involvement, see Disputes & appeals.

Card disputes & processing time

Card issuers and processors have their own dispute and settlement timelines. For crypto, network confirmations can take variable time. Contact support with your order id and screenshots from checkout if something looks stuck.