Legal
If something goes wrong with an order, start from the order thread and in-site dispute tools so our team can see a complete record.
For account-level or policy questions, use Support and Tickets. Serious misconduct may be escalated to moderation with outcomes described at a high level in our public rules and notices.
Keep records on-platform where possible: order IDs, timestamps, and staff replies help us resolve cases fairly. If you believe a staff decision was made in error, reply in the same thread with new information rather than opening duplicate tickets for the same issue.
