Complaints & escalations

This page explains how to raise a complaint or escalation on RSBazaar. The fastest path is usually the one tied to the exact order, wallet action, account, listing, or message you want reviewed.

Order issues

Start from the order thread, dispute button, or in-site support path so staff can review the full record: order ID, payment reference shown on your receipt if available, seller messages, delivery proof, screenshots, timestamps, and any refund context.

Account, wallet, and seller complaints

For account access, wallet, withdrawal, seller verification, profile report, or policy complaints, use Support or email support@rsbazaar.org.

Legal, privacy, and rights notices

Rights-holder, legal, privacy, or formal notice requests should go to legal@rsbazaar.org. Include the relevant URLs, account identifiers, order IDs if applicable, and a clear description of the request.

Appeals and outcomes

Keep one thread per issue whenever possible. If you believe a decision is wrong, reply in the same case with new facts or evidence. Possible outcomes include no-action closure, warning, refund, partial refund, fund release, listing removal, hidden feedback, withdrawal restriction, suspension, or permanent ban.

For urgent operational issues affecting platform availability or abuse at scale, email admin@rsbazaar.org. Do not include passwords, recovery codes, private keys, or full card data in any message.