Messages, AI help, and human support

Quick answer

Use the affected order conversation for delivery, Zezima for guidance, and Live support or Support for help that needs staff. Keep each issue connected to the record it concerns.

Choose the right conversation

• Messages → Orders brings buyer/seller order conversations together. Open the correct order before sharing delivery details or proof.
• Paid boosting work uses its order conversation. The original request remains useful for quote history, but paid delivery should not continue only in pre-order chat.
• Direct swaps use the swap thread for rates, handoffs, proof, and staff help.
• Live support offers topics including Order issue, Payment help, Refund or balance return, Wallet, and Account. Choose the one matching the problem.

Write a useful message

Include a safe order, listing, request, or Wallet reference; what you expected; what happened; the relevant time; and what you already tried. Add authentic screenshots only where relevant. For an order dispute, keep evidence inside the affected protected conversation so all participants review the same record.

Do not send passwords, recovery details, bank PINs, authentication codes, session cookies, private keys, seed phrases, full card details, or unrelated identity documents through ordinary chat or AI.

AI and human support

Zezima can explain public guidance, help draft a concise message, and link your own visible order after sign-in. It cannot send buyer messages, acknowledge delivery, move money, or decide a dispute. A human review may require further information from both parties; an AI answer is not a staff ruling.

Follow up in the same place

Check the existing conversation and respond to any deadline. Avoid duplicate cases and off-platform DMs. Browser alerts are optional reminders; keep checking the actual order or support record for its current status.