How to open a dispute and what evidence helps.
Reviewed July 2026
Open disputes from the order page when available. Keep your explanation short, factual, and supported by evidence.
Gather the order ID, timeline, delivery messages, and screenshots. Do not edit screenshots in a way that hides important context. Do not share passwords, recovery details, one-time codes, full card details, or unrelated private information.
Support reviews the order record and may ask buyer and seller for more information. Respond on-platform so the record stays complete.
Possible outcomes include completion, refund, partial refund, seller release, cancellation, or account action depending on evidence and policy.
Ask Zezima about missing delivery, buyer not-received claims, refund expectations, proof, or dispute status. It can link the public guide or summarize your own visible order or dispute state after sign-in.
After sign-in, Zezima can summarize your own visible dispute status and link to the relevant order or Activity page when the site exposes that context. Use the order page itself to start the dispute, answer intake questions, add evidence, and keep buyer-seller-staff conversation in one record.
Zezima cannot decide the dispute, approve a refund, release seller funds, punish users, guarantee an outcome, message staff for you, or reveal another user's hidden dispute details.
Use the appeal or support path shown for the order. Include what you believe was missed and any new evidence.
Send a short on-site note if something is unclear or outdated. Staff can review it from the Help Centre console.
