How held payments, disputes, account protection, and support work.
Reviewed September 2026
Watch the guide (0:46)TradeShield keeps buyer payment held by RSBazaar while delivery, order checks, disputes, and seller release checks clear. Messages and evidence remain connected to the order so support can review the same record.
For ordinary non-account orders, confirmation or no-dispute auto-completion can end the normal protection/dispute path. The order displays its delivery countdown and auto-completion schedule; do not ignore these while an issue remains unresolved. An open staff case keeps the relevant protection review active.
Account purchases include at least seven days of TradeShield protection, even after buyer-confirmed delivery. Check the exact end date on the order. During that window, account recovery, bans, or lost access can be reviewed against the evidence and applicable terms. A refund is not automatic.
Gold, items, accounts, qualifying auction orders, and boosting follow their displayed order terms. Support reviews payment state, listing terms, delivery proof, messages, and timing. Outcomes may include release, full or partial refund, replacement, cancellation, or a continued hold. Seller verification is not a guarantee.
Off-platform payment or agreements, false evidence, and bypassing the order flow limit or exclude protection. Gold swaps are direct in-game exchanges without RSBazaar gold escrow and have separate coverage guidance. After an official protection window ends, support may still help communication, but that does not extend money-back coverage.
Use the affected order and dispute guide. Zezima can explain public rules and route you to your own order; staff decide cases. Read the current Refund Policy for governing terms.
TradeShield buyer protection | RSBazaar.org
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