Refund Policy

This page explains how refunds are reviewed on RSBazaar. Refund decisions depend on the order record, delivery evidence, buyer and seller messages, dispute timing, payment status, and the protection terms shown for the product.

What applies to buyers

Start from the order page when something is wrong. Keep messages, delivery proof, screenshots, usernames, worlds, timestamps, and the exact issue inside the order thread so support can review the full record.

Standard order disputes are normally reviewed before the order is final. Account-related protection or other product-specific coverage can continue only when the order page says that coverage is still active.

What applies to sellers

Sellers should provide clear delivery evidence, answer support requests quickly, and keep fulfillment on the platform. Seller proceeds can remain held while a refund request, dispute, safety review, or payment reversal is being reviewed.

Wallet and payment returns

Wallet refunds are credited to the RSBazaar balance when that is the refund outcome. Outside payment methods may take additional time after RSBazaar approves a refund. The order or wallet record shows the refund amount and status where available.

Buyer payment fees are tracked separately from the seller order subtotal. If a fee is refunded, retained, or affected by a payment reversal, the support outcome should explain that result.

What is not covered

Refund protection does not cover false reports, abusive chargebacks, off-platform deals, fake evidence, stolen payment methods, refund farming, collusion, or attempts to avoid the order dispute flow. Those actions can lead to wallet holds, withdrawal limits, account restrictions, or a permanent ban.

What to do next

Use Support for operational help and include the order ID, payment transaction ID shown on your receipt if available, screenshots, delivery proof, and message timestamps. The Terms of Service explain the marketplace rules that apply to every order.