Refund Policy

This policy explains how refunds work on RSBazaar. It applies together with the Terms of Service, the order page state, the wallet ledger, and any payment provider rules that apply to the rail used for checkout.

Order refunds

Refund eligibility depends on order status, delivery evidence, buyer confirmation, dispute history, account protection windows where shown, and whether funds have already been released. Standard disputes are normally handled from the order page before finality. After finality, post-completion support may still review account protection or safety issues when the order page says that coverage remains active.

Wallet and payment rails

Wallet refunds are credited to the RSBazaar balance when the platform records that outcome. Card, crypto, Skrill, bank, or Airwallex-style rails may have their own settlement, reversal, chargeback, network confirmation, and compliance timelines. A payment provider may delay, reject, reverse, or require extra review for a refund even when the RSBazaar order decision is complete.

Buyer external payment fees are tracked separately from the seller order subtotal. If a refund, reversal, or chargeback affects that fee, the order record should state whether the fee was refunded, retained, reversed by a provider, or reviewed by staff.

Chargebacks and abuse

Do not open an external chargeback or payment dispute to bypass the order dispute flow. Abusive chargebacks, false reports, stolen payment instruments, refund farming, collusion, or attempts to move settlement off-platform may result in wallet holds, withdrawal restrictions, suspension, permanent ban, preserved evidence, and provider reporting where required.

What to include

Contact support with the order ID, official provider transaction ID when available, screenshots, delivery proof, message timestamps, and the exact issue. Do not send full card numbers, passwords, recovery codes, private keys, or one-time codes.

For operational help, use Support. For the rules that govern marketplace use, see the Terms of Service.