Policy
Refund eligibility, evidence, dispute workflow, payment returns, and TradeShield outcomes.
Refund means a return of some or all eligible funds through the recorded payment or wallet path. Dispute means an on-platform review of an order or transaction. Payment reversal includes chargebacks and provider reversals. TradeShield means the evidence, hold, confirmation, and review controls attached to eligible orders.
A refund may be available when an order is not delivered, materially differs from the listing, is cancelled before fulfillment, fails required verification, or is reversed because of fraud, processor instruction, sanctions, or another compliance concern. Eligibility depends on the order status, product terms, delivery evidence, messages, payment state, and timing shown in the live order.
Start from the affected order. Keep the issue, screenshots, usernames, worlds, timestamps, delivery evidence, and messages in the order or official support record. Do not confirm receipt before checking delivery. Report account-product problems before the displayed protection window expires.
Respond within stated deadlines, preserve delivery evidence, and keep fulfillment on-platform. Seller proceeds may remain held while a dispute, refund, safety review, or payment reversal is open. Reused, altered, unverifiable, or off-platform evidence may be rejected.
RSBazaar reviews the order record, listing, payment status, delivery evidence, messages, account signals, and submissions from both sides. Staff may request additional information and set response deadlines. Possible outcomes include release to seller, full refund, partial refund, replacement fulfillment, fee adjustment, account restriction, or continued hold.
Account purchases may include a product-specific protection period shown on the order. The displayed order deadline is authoritative for that transaction.
Wallet refunds are recorded in the RSBazaar ledger when that is the approved outcome. External payment methods can take additional processing time. Buyer payment fees and seller order proceeds are tracked separately; a decision should state whether each affected amount is refunded, retained, reversed, or excluded.
Opening a provider dispute does not erase the RSBazaar record. RSBazaar may hold related proceeds, request evidence, respond to the provider, and offset losses where permitted. Users must not submit false evidence, duplicate recovery requests, or abusive chargebacks.
Protection does not cover off-platform deals, false reports, fake evidence, stolen payment methods, refund farming, collusion, prohibited goods, or attempts to bypass the order dispute flow. Mandatory consumer rights remain unaffected where they cannot lawfully be excluded.
Use the same case to submit new facts or evidence. Public AI may summarize this policy and link sections but cannot decide eligibility or a private case. Use Support and include the order or transaction reference.
Published versions are immutable. A rollback creates a new version.
RSBazaar contact entity
Use the narrowest inbox for the issue. Do not send passwords, recovery codes, private keys, one-time codes, or full card details by email.
