Refund expectations for gold, items, accounts, boosting, auctions, swap, and donations.
Reviewed July 2026
Refund eligibility depends on what was bought, what was delivered, payment status, and the evidence available.
Gold, items, accounts, boosting, and auctions can be reviewed when delivery is missing, materially different, or not completed as agreed.
Off-site payments, direct private deals, correct delivery followed by buyer remorse, and missing evidence may limit what support can do.
Gold focuses on amount and delivery proof. Items focus on the exact item and quantity. Accounts focus on listing accuracy and handoff. Boosting focuses on the accepted scope. Auctions follow the auction terms. Swap is a direct in-game handoff, so keep proof in the swap thread. Donations are supporter credit and are handled through donation history and support, not as normal marketplace orders.
Support looks at the order record, payment state, messages, proof, and product type. Clear evidence helps more than repeated messages.
Ask Zezima to explain public refund expectations, link you to the affected order, show your own visible dispute status after sign-in, or draft a short factual message for the order conversation. It can explain what staff usually review: order type, payment state, delivery record, messages, proof, and timeline.
Zezima cannot approve refunds, move wallet funds, release seller funds, decide the dispute, punish users, or promise the result.
Do not paste private credentials or payment secrets; add dispute evidence only inside the affected order conversation.
Open support from the order or thread and include the clearest evidence you have.
Send a short on-site note if something is unclear or outdated. Staff can review it from the Help Centre console.
