Refund expectations by service

Quick answer

Refund expectations depend on the product, delivery record, payment state, and displayed timing. The current Refund Policy governs review; these examples do not promise an outcome.

Gold and items

For gold, keep proof of the game, amount, usernames, world, and handoff. For items, record the promised product and quantity and what arrived. Report missing, partial, or incorrect delivery through the order before the normal protection path closes. Correct delivery followed by buyer remorse alone is not evidence of a covered mismatch.

Accounts

Verify the private access details and listing accuracy. Account purchases include at least seven days of TradeShield protection, even after confirmation, with the exact end date on the order. Report a covered access problem, recovery, or ban within that window. Staff review the evidence before deciding cancellation, refund, or another outcome.

Boosting and auctions

Boosting review compares the accepted quote's scope and delivery terms with completed work and the paid order record. A qualifying auction win creates an order; delivery issues follow that product's protection. An accepted bid cannot be retracted simply because it was entered incorrectly.

Direct swaps

Gold swaps use direct in-game handoffs rather than RSBazaar gold escrow. Preserve agreed amounts, rate, messages, and proof in the swap thread. Eligible coverage is capped by the seller's eligible donor amount and excludes off-platform terms.

Donations and Wallet returns

Donations are platform-support transactions with separate history and Donation Policy, not ordinary goods orders. For a buyer Wallet return, use Refund or balance return in Live support. Approved external returns can take additional processing time, and fee treatment follows the recorded decision.

Request help

Start from the affected order or thread, give a brief timeline, and preserve authentic evidence. Zezima can find the relevant rules but cannot promise, approve, or process a refund.