TradeShield for sellers

Quick answer

TradeShield supports sellers by keeping payment records, order messages, delivery proof, and support requests tied to the same order. Eligible proceeds release after the order's displayed release conditions and any open review are cleared.

Who can use this

Verified sellers benefit most when they deliver through RSBazaar order tools and keep proof on-platform.

Delivery rules

Follow the listing terms and order instructions. If you need buyer details, ask only for the details needed to deliver that order.

Proof and disputes

Keep clear proof of delivery. Screenshots should show the buyer/order context, delivery amount or item, and completion when possible. If a buyer reports an issue, TradeShield support reviews the order timeline, messages, payment status, and evidence before deciding release, refund, replacement, or continued hold.

Chargeback protection

TradeShield helps defend sellers against payment fraud, scam attempts, and false chargeback disputes by keeping checkout, delivery, and support evidence together. Sellers must respond to evidence requests and keep fulfillment inside the order flow.

How can Zezima help?

Zezima can explain seller-side dispute status that is visible to your account, list common delivery-proof expectations, and help turn a buyer issue into a short factual support summary. It cannot collect private evidence, decide a dispute, release funds, approve a refund, punish the buyer, or replace the support review workflow. Add evidence only to the affected order or protected support flow.

What is not allowed

Do not ask buyers to confirm early, move payment off-site, or hide important delivery details outside RSBazaar.

Confirmation and release

Seller delivery confirmation alone does not release buyer payment. Follow the order's buyer confirmation, completion, protection, and risk-check conditions. Account purchases include a minimum 7-day TradeShield protection period even after buyer-confirmed delivery; the exact end date appears on the order. Proceeds can remain held while disputes, refunds, payment reversals, or other required review are open. TradeShield supports evidence-based review; it is not a guarantee that every claim or chargeback is rejected.