How Zezima handles normal questions, follow-ups, saved chat, routes, and protected actions.
Reviewed July 2026
Open Zezima from the support button and ask in your own words. You can ask a normal question, shorten or simplify an answer, refer to an earlier option, or ask for the exact page to open.
Zezima keeps safe context inside the active chat so short follow-ups such as “what about the second one?” can make sense. Saved chat expires automatically. Use the trash control in Zezima to clear it sooner. Signed-in users can use the download control to export their own saved chat.
Do not paste passwords, one-time codes, reset links, cookies, tokens, private keys, full payment details, raw KYC files, private evidence, or another person's information. Removing the chat does not delete a separate order, support request, dispute, or legal record.
Zezima cannot move money, approve KYC or sellers, decide disputes or refunds, release funds, ban users, change staff permissions, expose another user's data, reveal staff notes, or claim an action happened when it did not. Those decisions stay in their protected human workflows.
Ask Zezima to explain it more simply or open Feedback for a product or AI-quality report. Use the affected order or Support when the issue depends on a private live record.
Send a short on-site note if something is unclear or outdated. Staff can review it from the Help Centre console.
