Escalations, staff review, and three-way threads.
Use order appeals / dispute tools linked from Orders and the Seller dashboard (e.g. Order appeals). Include:
Staff may join or moderate threads. Buyers and sellers should stay factual — threats or doxxing can lead to suspension.
Outcomes may include release of funds, partial refunds, or account restrictions depending on evidence and policy.
Complex cases take time; watch Notifications for updates.
If something is unclear or outdated, email us and we will improve it. Do not share passwords or payment codes in email.
Suggest an improvement