Escalations, staff review, and three-way threads.
Use the dispute tools linked from the relevant Orders page. Include:
Staff may join or moderate threads. Buyers and sellers should stay factual — threats or doxxing can lead to suspension.
Outcomes may include release of funds, partial refunds, or account restrictions depending on evidence and policy.
TradeShield keeps buyer and seller records together for this review. See TradeShield for buyers and TradeShield for sellers.
Complex cases take time; watch Notifications for updates.
If something is unclear or outdated, email us and we will improve it. Do not share passwords or payment codes in email.
Suggest an improvement