Zezima AI Update: Seller Onboarding and Verification Help

Zezima can now guide seller verification with clearer, safer next steps.

Short summary Seller verification answers now use five scan-friendly sections: Seller status, Missing items, How to fix, Links, and What Zezima cannot do.

What changed

• Zezima can explain how to become a seller, where to start, and which page to use next.
• Signed-in users can ask what is missing from their own seller application and get a direct link to the correct step.
• Individual and company seller paths are clearer, including identity, selfie, UBO, ownership, and company document requirements.
• Approved sellers are sent to seller tools and status pages, not back into upload steps they no longer need.

How it helps users, buyers, and sellers

• New sellers can find the right application path faster.
• Approved sellers get routed to Seller dashboard instead of repeated verification uploads.
• Buyers benefit from seller checks staying in the official review flow.
• Public guidance stays short, route-aware, and focused on the live page.

Ask examples

• How do I become a seller?
• Am I approved?
• What is missing from my application?
• Continue my seller application.
• Should I choose individual or company?
• Why can't I sell gold yet?
• Where do I upload documents?

What Zezima still will not do

• Zezima cannot approve, reject, verify, unlock, delete, or change seller review decisions from chat.
• Zezima cannot handle document files in chat.
• Zezima cannot show another account's seller application.

For new sellers Start at Seller verification, choose the path that matches how you sell, and keep all identity or company information accurate.

For approved sellers If you are already approved, Zezima will point you to the seller dashboard and status page instead of asking for more verification uploads.

Reply publicly Keep private order details, verification details, document information, and account-specific evidence in official support or the secure seller pages.